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Two-Click Survey Results: Buttons Vs. Links—The Call-to-Action Hero Is…

Buttons, according to 72% of respondents to the Two-Click Survey on the EEC homepage. Only 28% thought that links performed better as primary calls-to-action. If you’re using links as your primary call-to-action, this bit of community wisdom should spur you to do some testing.

But even if you’re already using buttons, you should test links as well. Kelly Rusk over at Cardcommunications said in a blog post yesterday that they did their own test and that the link far outperformed the button. Their test also shows the value of giving readers multiple opportunities to click through by placing identical links in different spots in your email.

Jerry Werbner from True Color Optics, who commented on my MediaPost column about this issue, said that he’s seen that buttons perform better for purchase decisions but that links perform better when the call-to-action is to view an article or request more information. So there are definitely nuances to consider.

If you’ve done a test of buttons vs. links in your emails and would like to share your experiences, please comment below. Thanks.

—Chad White

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Comments (1)

MJ:

Multiple a/b tests we've performed on the CTA (call-to-action) of an absolute URL link, embedded link and an image button, has indicated the absolute URL link drove the majority of the CTR when benchmarked against each other.
This was validated through multiple A/B tests.

One indication of this performance may be indicative to the senders email reputation and the affects of image suppression on recipients email clients.

This assuming all things equal, including how the CTA was phrased.

Posted by MJ | July 25, 2007 4:29 PM

Posted on July 25, 2007 16:29

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The Email Experience Council's membership includes many of the brightest and most committed email marketing experts. We're pleased to have some of them share their insights here on these pages. Our blog contributors include:

Elie Ashery is the president and CEO of Gold Lasso, and is responsible for the company’s vision and strategy execution. Before joining Gold Lasso, he co-founded Newsletters.com in 1997, selling it to The Tribune Cos. in 2000. He then worked for IncenSoft, focusing on email marketing while there. Read more.

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Charles Stiles is the VP of worldwide business development at Goodmail Systems. In his role, Charles is focused on helping generate a better understanding of the email environment and potential solutions for a better consumer experience. He currently serves as the chairman for the Messaging Anti-Abuse Work Group. Read more.

DJ Waldow is an account manager at Bronto Software. He works with Bronto’s largest clients to help them achieve and surpass their marketing goals. An active member of the email marketing community, DJ posts regularly on the Email Marketer’s Club, publishes a bi-weekly email marketing best practices newsletter, and films BrontoFire. Read more.

Chad White is the EEC’s director of retail insights and editor-at-large. He founded and is the author of RetailEmail.Blogspot, a blog dedicated to tracking the email marketing practices of the largest online retailers. Chad regularly writes major research reports on email marketing and is an Email Insider columnist for MediaPost. Read more.

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